Business Services Lead: People & Ops (On-Site NYC)

Agency Cybersecurity; New York (NY); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

10 days of paid time off (PTO)

401(k) with 4% company match

Monthly healthcare stipend

Gym membership stipend

Weekly team lunches

Job summary

A fast-growing cybersecurity firm in New York City is seeking a Business Services Manager to oversee daily operations and manage a team of junior professionals. The ideal candidate must have 3–5 years of experience in managing teams, a strong operational mindset, and excellent communication skills. Responsibilities include improving workflow efficiency and ensuring high service quality. This full-time role requires an in-office presence and offers a competitive compensation package and benefits.

Qualifications

• 3–5+ years of experience managing teams of 5–10 people.
• Prior experience in a professional services environment.
• Strong operational mindset with attention to detail.

Responsibilities

• Manage, coach, and support a team of 5–10 junior team members.
• Monitor service quality and ensure adherence to internal processes.
• Identify operational risks and proactively address bottlenecks.

Skills

Team management

Operational execution

Detail-oriented

Communication skills

Problem-solving

Job description

A fast-growing cybersecurity firm in New York City is seeking a Business Services Manager to oversee daily operations and manage a team of junior professionals. The ideal candidate must have 3–5 years of experience in managing teams, a strong operational mindset, and excellent communication skills. Responsibilities include improving workflow efficiency and ensuring high service quality. This full-time role requires an in-office presence and offers a competitive compensation package and benefits.