24/7 Security & Access Operations Operator

Exelon Corporation; Owings Mills, Northern (MD, KY); Hybrid; USD 51,000 - 70,000; Full time

Benefits offered by this job

Annual bonus 7%

401(k) match

Medical, dental and vision insurance

Life and disability insurance

Generous paid time off

Employee Assistance Program

Wellbeing programs and tuition support

Referral bonus program

Job summary

Exelon Corporation is seeking an ESOC Operator to monitor alarms and manage access across the enterprise. You will respond to security events, perform incident triage and document findings, and coordinate repairs with partners.

This on-site role requires independent work and quick support during emergencies. Preferred candidates have a Bachelor's degree and experience with CCure-9000, Exacqvision, and JIRA, plus familiarity with NERC/CIP compliance and various security systems used by Exelon and

Qualifications

• Strong time management and multi-tasking skills.
• Knowledge of PC/desktop workstation applications: Word, Excel, Outlook, PowerPoint.
• Ability to learn intrusion and access related security systems.
• Ability to troubleshoot remotely.
• Ability to write grammatically correct and stylistically appropriate business communications.
• Ability to work effectively under high stress situations, to rapidly assess and respond to life, safety, and security incidents.

Responsibilities

• Monitor the physical infrastructure and personnel safety across the Exelon enterprise through 24/7/365 alarm system monitoring and IVR phone system.
• Provide first level IT support for physical and logical access related issues, including company badge and physical access.
• Support cyber security, access management, compliance, and facilities with user terminations/suspensions, NERC/CIP compliance, initial triage of cyber security events.
• Create incident reports documenting security events, detailing events in a clear and organized manner.
• Coordinate security system repairs between security, facilities, infrastructure protection, and third-party vendors.
• Create incident reports and document security events clearly.
• Maintain proper documentation on notifications, maintaining an accurate shift activity log.
• Assist in initial triage of internal and third-party cyber threat reporting.
• Adhere to NERC/CIP and other technical compliance requirements and perform regulatory procedures.
• ESOC Operator is an on-site fixed shift, 24/7. Operators are expected to perform assigned work independently, and quickly assist and support operations during a security event or other emergency.

Skills

Time management

Multi-tasking

Word

Excel

Outlook

PowerPoint

Security systems knowledge

Remote troubleshooting

Business communication

Stress management

Education

Bachelor's degree

Tools

CCure-9000

ExacqVision

JIRA

CCure 9000E

Cisco Finesse

Andover Continuum

DMP

AGS

ACAS

D3

VMS

Everbridge

Microsoft Office Suite

iTOA

SharePoint

ServiceNow

Job description

Exelon Corporation is seeking an ESOC Operator to monitor alarms and manage access across the enterprise. You will respond to security events, perform incident triage and document findings, and coordinate repairs with partners.

This on-site role requires independent work and quick support during emergencies. Preferred candidates have a Bachelor's degree and experience with CCure-9000, Exacqvision, and JIRA, plus familiarity with NERC/CIP compliance and various security systems used by Exelon and