ESOC Operator

Exelon; Owings Mills (MD); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Annual bonus 7%

401(k) match

Medical, dental and vision insurance

Life and disability insurance

Generous paid time off

Employee Assistance Program

Wellbeing programs

Referral bonus

Job summary

Exelon is seeking an ESOC Operator to monitor 24/7 alarm systems and provide first level IT support for access management across the enterprise. You will coordinate repairs with security, facilities, and third-party vendors, and document incidents with clear, organized reports.

The role requires handling high-stress security incidents and adherence to ESOC policies, with on-site shifts at Owings Mills, MD.

Qualifications

• Minimum qualifications include strong time management and ability to multitask in a fast-paced environment.
• Knowledge of PC/desktop applications such as Word, Excel, Outlook, and PowerPoint.
• Ability to learn intrusion and access security systems and troubleshoot remotely.
• Strong written and verbal communication, and ability to perform under high stress.

Responsibilities

• Monitor 24/7 alarm systems and IVR, providing first level IT support for access issues.
• Perform forensic investigative support of video and access control records and create incident reports.
• Coordinate security system repairs with internal and external partners.
• Document system checks and video tours; maintain shift activity logs.

Skills

Time management

Multi-tasking

MS Office

Security systems knowledge

Remote troubleshooting

Communication skills

Education

Bachelor's degree

Tools

CCure-9000

Exacqvision

JIRA

CCure-9000E

Cisco Finesse

ExacqVision

Job description

Who We Are

We're powering a cleaner, brighter future.

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

Primary Purpose

Monitor and remediate intrusion alarms through multiple security access applications. Dispatch law enforcement and first responders across the Enterprise to security related events. Answer and prioritize incoming emergency and routine security events calls. Maintain site access across the entire Exelon Enterprise Log and manage status of site intrusion systems, develop understanding of physical security equipment capabilities. Provide first level IT support with Access Management related issues across Exelon Enterprise. Work closely with security teams across the company, providing both verbal and written communication. Coordinate security system repairs between security, facilities, infrastructure protection, and third-party vendors. Create incident reports documenting security events, detailing events in a clear and organized manner. Maintain proper documentation on notifications, maintaining an accurate shift activity log. Perform specific actions as detailed in the ESOC Policies and Procedures documentation. Assist in initial triage of internal and third-party cyber threat reporting. Adhere to NERC/CIP and other technical compliance requirements and perform regulatory procedures. ESOC Operator is an on-site fixed shift, 24/7. Operators are expected to perform assigned work independently, and quickly assist and support operations during a security event or other emergency. Operators work directly with Exelon Utility control centers.

Note: This is an on-site position. Employees are required to be in office at our Owings Mills MD location for any scheduled shifts.

Primary Duties

• Monitor the physical infrastructure and personnel safety across the Exelon enterprise through 24/7/365 alarm system monitoring and IVR phone system. Provide first level IT support for physical and logical access related issues, including company badge and physical access. Support cyber security, access management, compliance, and facilities with user terminations/suspensions, NERC/CIP compliance, initial triage of cyber security events. (60%)
• Perform forensic investigative support of video and access control records. Creating incident reports of findings (15%)
• Create and validate security system repairs with internal and external partners. (15%)
• Perform and document system checks and video tours (5%)
• Gain security industry experience through daily operations and interdepartmental workflows. (5%)

Minimum Qualifications

Strong time management and multi-tasking skills Knowledge of PC/desktop workstation applications: Microsoft Word, Excel, Outlook, PowerPoint, etc. Ability to learn intrusion and access related security systems. Ability to troubleshoot remotely. Ability to write grammatically correct and stylistically appropriate business communications. Ability to work effectively under high stress situations, to rapidly assess and respond to life, safety, and security incidents.

Preferred Qualifications

Bachelor's degree Demonstrated knowledge with CCure-9000, Exacqvision, and JIRA. Knowledge with physical security intrusion systems and access control devices. Demonstrated proficiency on the following systems: CCure 9000E, Cisco Finesse, ExacqVision, Andover Continuum, DMP, AGS, ACAS, D3, JIRA, VMS, Everbridge, Microsoft Office Suite, iTOA, SharePoint, ServiceNow and any other systems or security equipment used by ESOC or the enterprise at the time of application.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $51,200.00/Yr. – $70,400.00/Yr.
• Annual Bonus for eligible positions: 7%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.