24/7 Salesforce & Enterprise App Support Engineer (L1)
Rozgoo
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Job summary
Rozgoo is seeking an L1 Support Engineer to provide 24x7 support for enterprise applications. This remote role requires 1–3 years of experience and offers full-time employment with rotational shifts and immediate joining.
You will handle incoming support tickets, resolve basic issues, adhere to SLAs, and escalate complex problems to the L2 team as needed. Join a fast-paced environment supporting critical enterprise systems.
Qualifications
- 1–3 years of experience in L1 support or similar.
- Experience with enterprise applications is desirable.
Responsibilities
- Handle and respond to support tickets.
- Follow SLAs and escalate complex issues to L2 as needed.
Job description
Rozgoo is seeking an L1 Support Engineer to provide 24x7 support for enterprise applications. This remote role requires 1–3 years of experience and offers full-time employment with rotational shifts and immediate joining.
You will handle incoming support tickets, resolve basic issues, adhere to SLAs, and escalate complex problems to the L2 team as needed. Join a fast-paced environment supporting critical enterprise systems.
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