24/7 Roadside Dispatch Coordinator

Estes-Express-Lines; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Estes Express Lines is seeking a Roadside Assistance Dispatcher based in its corporate offices in Richmond, VA. Dispatchers are the first contact for drivers when equipment fails, helping them to get back on the road to meet customer needs.

The role requires coordinating breakdowns and accidents, monitoring inspections, and supporting the dispatch team. A high school diploma, strong customer service skills, and data-entry proficiency are essential.

Qualifications

• Strong customer service focus and excellent communication skills are required.
• Efficient data entry skills are required.
• Experience using MS Office and Excel preferred.
• Strong work ethic and flexibility to work various hours; 24/7/365 coverage.

Responsibilities

• Coordinate breakdowns and accidents via phone with Central Dispatch, Safety, Maintenance and vendors.
• Monitor DOT roadside inspections and authorize purchase orders.
• Assist co-workers in other office duties.
• Regular attendance is required.

Skills

Customer service

Communication

Data entry

Time management

Decision making

Education

High School Diploma or GED

Tools

MS Office

Excel

AS/400

Job description

Estes Express Lines is seeking a Roadside Assistance Dispatcher based in its corporate offices in Richmond, VA. Dispatchers are the first contact for drivers when equipment fails, helping them to get back on the road to meet customer needs.

The role requires coordinating breakdowns and accidents, monitoring inspections, and supporting the dispatch team. A high school diploma, strong customer service skills, and data-entry proficiency are essential.