Dispatcher, Roadside Assistance

Estes-Express-Lines; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Estes Express Lines is seeking a Roadside Assistance Dispatcher based in its corporate offices in Richmond, VA. Dispatchers are the first contact for drivers when equipment fails, helping them to get back on the road to meet customer needs.

The role requires coordinating breakdowns and accidents, monitoring inspections, and supporting the dispatch team. A high school diploma, strong customer service skills, and data-entry proficiency are essential.

Qualifications

• Strong customer service focus and excellent communication skills are required.
• Efficient data entry skills are required.
• Experience using MS Office and Excel preferred.
• Strong work ethic and flexibility to work various hours; 24/7/365 coverage.

Responsibilities

• Coordinate breakdowns and accidents via phone with Central Dispatch, Safety, Maintenance and vendors.
• Monitor DOT roadside inspections and authorize purchase orders.
• Assist co-workers in other office duties.
• Regular attendance is required.

Skills

Customer service

Communication

Data entry

Time management

Decision making

Education

High School Diploma or GED

Tools

MS Office

Excel

AS/400

Job description

Job Summary:

As a leading LTL freight carrier who has been in business since 1931, Estes Express Lines takes great pride in leading the industry with qualified Roadside Assistance Dispatchers based in our corporate offices in Richmond, Va. Dispatchers are the first contact Estes' drivers make when their equipment fails and Dispatchers help them get back on the roads to meet the customer needs. If you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you.

• Responsible for assisting road drivers by coordinating breakdown & accidents via telephone communication with Estes Central Dispatch, Safety, Maintenance personnel & outside vendors
• Monitor DOT roadside inspections and authorize purchase orders
• Assist co-workers in other office duties
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
• Strong customer service focus and excellent communication skills required
• Efficient data entry skills required
• Experience using MS Office and Excel preferred
• Strong work ethic and flexibility to work various hours and shifts based on business needs. Roadside Dispatch team works 24/7/365 days
• Mechanical experience preferred
• Dispatching experience preferred
• Completion of technical school and experience with heavy trucks preferred
• AS/400 experience preferred
• Ability to multi-task and make quick decisions while working in a fast paced team environment
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.