24/7 Roadside Dispatch Specialist — Driver Support

Estes Express; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Estes Express Lines is seeking a Roadside Assistance Dispatcher based in our corporate offices. You will coordinate breakdowns, assist drivers, and support central dispatch with safety and maintenance teams.

This role requires strong customer service, data entry, and the ability to work around the clock in a fast-paced environment. The ideal candidate will have a GED or high school diploma, experience with MS Office and Excel, and the flexibility to work various hours.

Qualifications

• High School Diploma or GED or equivalent background.
• Strong customer service focus and excellent communication skills.
• Efficient data entry skills required.
• Experience with MS Office and Excel preferred.
• Must be able to work varied hours; 24/7/365 operations.
• Must pass pre-employment drug screen and background checks.
• Authorized to work in the United States.

Responsibilities

• Coordinate breakdowns and accidents with dispatch, safety, and vendors by phone.
• Monitor DOT roadside inspections and authorize purchase orders.
• Assist coworkers with office duties as needed.
• Maintain regular attendance and adaptability to shifts.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Flexibility

Education

GED or HS diploma

Tools

MS Office

Excel

AS/400

Job description

Estes Express Lines is seeking a Roadside Assistance Dispatcher based in our corporate offices. You will coordinate breakdowns, assist drivers, and support central dispatch with safety and maintenance teams.

This role requires strong customer service, data entry, and the ability to work around the clock in a fast-paced environment. The ideal candidate will have a GED or high school diploma, experience with MS Office and Excel, and the flexibility to work various hours.