24/7 Remote Help Desk Agent

Insight Global

United States

Remote

USD 22,000 - 31,000

Full time

2 days ago

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Benefits offered by this job

Benefits from day one

Health, dental, vision insurance

401(k) after 90 days

Paid time off

Job summary

Insight Global's Fortune 500 client seeks Remote Help Desk Agents to provide 24/7 technical support to corporate associates. You will troubleshoot Windows, Office, VMware, desktops, and Macs, and log incidents in ServiceNow while meeting KPIs like talk time and first-contact resolution.

The role requires strong customer service, prior tech support or call center experience, and willingness to work any 8-hour shift including nights, weekends and holidays.

Qualifications

1+ year of call center or technical support experience.
Experience with a ticketing system.
Must complete mandatory 3-week training (Mon-Fri, 7:00 AM to 4:00 PM CST).

Responsibilities

Provide 24/7 technical support to corporate associates.
Troubleshoot Windows, Office, VMware, desktops, laptops, tablets, and Macs.
Document incidents in ServiceNow and escalate complex issues.

Skills

Customer service

Clear communication

Adaptability

Tools

Ticketing system

ServiceNow

Job description

The role requires strong customer service, prior tech support or call center experience, and willingness to work any 8-hour shift including nights, weekends and holidays.

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