24/7 Public Safety Dispatcher — Save Lives & Coordinate Responders

Emergency Telecommunicator Services; Davidson (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Davidson, NC, seeks an Emergency Dispatcher to handle emergency and nonemergency calls, verify incident details, and coordinate responders. The role requires calm communication and precise information gathering in a busy public safety environment.

Typical duties include entering data into CAD, prioritizing calls, and relaying accurate information to responders, with rotating shifts and potential overtime.

Qualifications

• High school diploma or equivalent required; some agencies may seek prior emergency communications experience or certifications.
• Typing, active listening, clear speech, and basic computer proficiency are essential for accurate data entry and fast information relay.

Responsibilities

• Answer emergency and nonemergency calls for the assigned service area.
• Verify addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident data into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as situations change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Education

High school diploma or equivalent

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Davidson, NC, seeks an Emergency Dispatcher to handle emergency and nonemergency calls, verify incident details, and coordinate responders. The role requires calm communication and precise information gathering in a busy public safety environment.

Typical duties include entering data into CAD, prioritizing calls, and relaying accurate information to responders, with rotating shifts and potential overtime.