24/7 Emergency Communications Specialist

911 Emergency Communications; Faith (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

911 Emergency Communications is seeking qualified dispatchers in Faith, NC. You will handle emergency and nonemergency calls, verify locations, priorities, and safety details, and coordinate responders using CAD systems.

The role requires composure under pressure and precise information relay. Responsibilities include documenting incident data, monitoring radio traffic, and issuing caller instructions within training limits.

Qualifications

• A high school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Typing, listening, clear speech, basic computer skills, and organizing information are valuable.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications is seeking qualified dispatchers in Faith, NC. You will handle emergency and nonemergency calls, verify locations, priorities, and safety details, and coordinate responders using CAD systems.

The role requires composure under pressure and precise information relay. Responsibilities include documenting incident data, monitoring radio traffic, and issuing caller instructions within training limits.