24/7 Public Safety Dispatcher, Emergency Ops Center

WellSpan Health; York (York County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health operates a Public Safety Operations Center providing 24/7 on-site monitoring and dispatch services to safeguard patients, visitors, team members, and property across all WellSpan locations.

On-site duties include operating CCTV, alarm, radio, and CAD systems; dispatching security officers and EMS, and coordinating with external emergency-response agencies. Candidates should have 2 years in public-safety or dispatch roles and a High School diploma.

Qualifications

• Excellent verbal and written communication skills required.
• Basic computer skills and familiarity with Microsoft Office (Excel/Word).
• Excellent interpersonal/communications skills.
• Transcription skills necessary.

Responsibilities

• Receive public safety related calls, prioritizing incidents per protocol.
• Dispatch security officers, EMS, and other public-safety resources via radio and CAD; coordinate with 911 centers.
• Monitor CCTV, access-control, and geolocation platforms; escalate threats as needed.
• Send mass communication alerts for severe weather, threats, or disruptions.
• Document all calls, alarms, and responses in the incident management system; ensure timely closure.
• Notify locations when access approvals/denials occur and log interactions.
• Maintain readiness of consoles, radios, and monitoring software; report malfunctions.
• Support drills and live events by relaying situational updates and resource requests.
• Maintain composure in high-pressure situations; multitask and prioritize.

Skills

Excellent verbal and written comms

Basic computer skills

Interpersonal/communication skills

Transcription skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

WellSpan Health operates a Public Safety Operations Center providing 24/7 on-site monitoring and dispatch services to safeguard patients, visitors, team members, and property across all WellSpan locations.

On-site duties include operating CCTV, alarm, radio, and CAD systems; dispatching security officers and EMS, and coordinating with external emergency-response agencies. Candidates should have 2 years in public-safety or dispatch roles and a High School diploma.