Public Safety Dispatcher

WellSpan Health

York (York County)

On-site

USD 52,000 - 68,000

Full time

4 days ago

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Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health operates a Public Safety Operations Center providing 24/7 on-site monitoring and dispatch services to safeguard patients, visitors, team members, and property across all WellSpan locations.

On-site duties include operating CCTV, alarm, radio, and CAD systems; dispatching security officers and EMS, and coordinating with external emergency-response agencies. Candidates should have 2 years in public-safety or dispatch roles and a High School diploma.

Qualifications

Excellent verbal and written communication skills required.
Basic computer skills and familiarity with Microsoft Office (Excel/Word).
Excellent interpersonal/communications skills.
Transcription skills necessary.

Responsibilities

Receive public safety related calls, prioritizing incidents per protocol.
Dispatch security officers, EMS, and other public-safety resources via radio and CAD; coordinate with 911 centers.
Monitor CCTV, access-control, and geolocation platforms; escalate threats as needed.
Send mass communication alerts for severe weather, threats, or disruptions.
Document all calls, alarms, and responses in the incident management system; ensure timely closure.
Notify locations when access approvals/denials occur and log interactions.
Maintain readiness of consoles, radios, and monitoring software; report malfunctions.
Support drills and live events by relaying situational updates and resource requests.
Maintain composure in high-pressure situations; multitask and prioritize.

Skills

Excellent verbal and written comms

Basic computer skills

Interpersonal/communication skills

Transcription skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

General Summary

Every Other Weekend and Holiday, Required

Job Description

Schedule

Emergency Operations Center

Full Time: 80 Hours/Biweekly

Hours: 3:00pm - 11:30pm

General Summary

Every Other Weekend and Holiday, Required

Provides 24/7, on-site monitoring and dispatch services from the Public Safety Operations Center to safeguard patients, visitors, team members, and property across all WellSpan locations. Operates CCTV, alarm, radio, and computer aided dispatch systems. Records incidents accurately and coordinates timely responses with internal public-safety teams and external emergency-response agencies.

Responsibilities

Duties and Responsibilities

Receives public safety related calls, radio traffic, and alarm activations, prioritizing incidents in accordance with established protocols.
Dispatches security officers, EMS ambulances, and other public-safety resources via radio and computer-aided-dispatch software; contacts count 911 centers when police or fire support is required and conducts detailed hand-off reports during shift changes.
Monitors CCTV, access-control, and geolocation platforms continuously, reporting issues, irregularities and escalating threats to the appropriate supervisor or field units.
Sends mass communication alerts for severe weather, external threats, or infrastructure disruptions, following approved messaging templates when directed.
Documents all calls, alarms, and unit responses in the incident management system, ensuring accuracy, completeness, and timely closure.
Notifies locations when visitor or vendors access approvals/denials occur, following established entry protocols and logging each interaction.
Maintains operational readiness of consoles, radios, and monitoring software; initiates basic troubleshooting and promptly reports malfunctions for service.
Supports emergency management drills and live events by relaying situational updates and resource requests from the Operations Center.
Maintains a calm and composed demeanor in high-pressure situations, demonstrating the ability to multitask and prioritize under stress.
Serves as a peer mentor for fellow dispatchers, supporting continuous learning through knowledge sharing, scenario walkthroughs, and reinforcement of best practices.
Adheres to privacy and confidentiality standards when handling sensitive information.
Follows all written standard operating procedures and immediately reports deviations to the Supervisor.

Common Expectations

Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Participates in projects, details, or assignments as assigned by the Vice President of Public Safety.

Required For All Jobs

Performs other related duties as identified.
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications

Minimum Education