Payments Operations Specialist

The Clearing House; Charlotte, Northern (NC, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The Clearing House in Charlotte, NC is seeking a Payments Operations Specialist to support product and service delivery, ensuring transactions are processed accurately and timely on a 24/7 schedule. The role requires experience in banking/financial institutions, mainframe and Windows distributed systems, and deep knowledge of clearing and settlement.

The position involves weekend hours and potential overtime, with a focus on regulatory compliance and customer service.

Qualifications

• Bachelor's degree in business-related field or 5+ years of practical work experience.
• Experience in Banking or Financial institutions.
• Available to provide coverage and work weekends.
• Experience in a Mainframe and Windows Distributed Systems environment.
• Ability to work in a fast-paced environment with competing time sensitive priorities.
• Strong attention to detail to ensure firm policies and regulatory requirements are met.
• Excellent verbal and written communication skills (establish rapport with customers).
• Strong knowledge of clearing and settlement functions.
• Operations background with knowledge of trade processing, settlement, reporting and regulatory rules.
• Maintain formal operations and procedural documentation.
• Banking systems background in batch and/or real-time processing.
• Working knowledge of credit/debit cards and EMV.
• Apply knowledge of banking and EFT payments systems to assist clients.
• Proficient with MS Excel, Word, and Office tools.

Responsibilities

• Execute all bank settlements and cut-offs.
• Respond to inquiries for NACHA and ECCHO standards.
• Execute scheduled activities to meet critical time-tables.
• Provide functional support for all in-house applications.
• Respond to settlement inquiries for CHIPS, ACH, SVPCO, and RTP.
• Review & maintain procedural documentation.
• Escalate issues on internal tracking system.
• Support weekend testing when assigned.
• Maintain industry certificates.
• Execute monthly reporting for management and customers.
• Assist in ad hoc projects and new product launches.

Skills

Banking experience

Weekend availability

Mainframe

Time management

Attention to detail

Communication

Regulatory compliance

Clearing & settlement

Operations knowledge

Batch/real-time processing

EMV knowledge

Card networks

Apply EFT knowledge

MS Excel

Office tools

Word

Education

Bachelor's degree in business-related field

Tools

Mainframe

MS Excel

Office

Word

Job description

Position Summary

The Payments Operations Specialist provides support of the products and services offered by The Clearing House ensuring transactions are processed with the highest level of quality and in a timely manner. The role requires working on a set schedule that ensures 24/7 coverage for TCH customers. The hours for this position are: 9 AM- 7-PM Monday, Tuesday, Wednesday & Friday. Overtime and additional weekend/ Holiday hours may be required.

Qualifications Required

• Bachelor's degree in business-related field or a minimum of 5+ years' practical work experience
• Relevant experience in Banking or Financial institutions
• Must be available to provide coverage when needed and available to work weekends
• Must have experience working in a Mainframe and Windows Distributed Systems environment
• Ability to work in a fast-paced environment with competing time sensitive priorities
• Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met
• Excellent verbal and written communication skills (must establish good rapport with internal and external customers)
• Should demonstrate a strong knowledge of clearing and settlement functions
• Operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations
• Maintain formal operations and procedural documentation
• Banking systems background in a batch and or real-time
• Must have working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV
• Apply knowledge of banking and EFT payments systems to assist clients
• Working knowledge of standard computer software, including MS Excel, Office and Word

Essential Functions and Responsibilities

• Responsible for executing all bank settlements and cut-offs
• Ensure all incoming inquiries are responded to in a timely and accurate manner
• Executed scheduled list of activities ensuring critical time-tables are met
• Provide functional support for all in house applications
• Respond to inquiries for NACHA and ECCHO standards
• Respond to settlement reconciliation inquiries for CHIPS, ACH, SVPCO, and RTP
• Procedural documentation review & maintenance
• Issue resolution on internal issue tracking system
• Support weekend testing when assigned
• Effectively handle application concerns with proper escalation to appropriate subject matter experts and management
• Maintain industry certificates
• Execute monthly reporting for management and customers
• Assist in ad hoc projects as assigned and new product launch operations support

Success factors/job competencies

• All service level agreements are achieved
• All issues expeditiously resolved and thoroughly documented
• All documentation completed and maintained accordingly
• 100% compliance with internal regulatory requirements
• Ensure training of staff with a focus of skill development and contingency readiness
• Clear and timely communication with internal and external customers and co-workers
• Maintenance of department procedures, schedules and checklists
• Maintenance and creation of reports for team and management
• Maintain/Obtain industry accreditation

Physical Demands and Work Environment

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Candidates will report to the office three days each week. Onsite work requirements may change at any time.

The Clearing House operates U.S-based payments networks that clear and settle more than $2 trillion each day through wire, ACH, check image, and real-time payments. It is the nation’s most experienced payments company, with a long track record of providing secure and reliable systems, payments innovation, and strategic thought leadership to financial institutions. In 2017, The Clearing House revolutionized U.S. payments by introducing the RTP® network, which supports the immediate clearing and settlement of payments, along with the ability to exchange related payment information across the same secure channel. These RTP capabilities enable all financial institutions to offer safer, faster, and smarter digital transaction services for their corporate and retail customers.

Learn more at www.theclearinghouse.org.