Senior Application Support Engineer — Payments & Operations

The Clearing House; Charlotte, Northern (NC, KY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

The Clearing House in Charlotte, NC is seeking a Senior Engineer for Application Support to ensure reliable payments processing platforms and 24x7 operations. You will triage incidents, coordinate with cross-functional teams, and drive improvements through automation and rigorous change control.

Responsibilities include leading incident resolution, supporting high-availability production systems, and mentoring teammates in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent in a related field or experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience in application support within fast-paced, high-availability environments.
• Familiarity with payment systems, transaction processing, and ITIL concepts.

Responsibilities

• Triage incidents, drive timely escalation, and coordinate with cross-functional teams.
• Support 24x7 operations and maintain platform stability for payments systems.
• Lead change control, releases, and automation initiatives to improve operations.
• Mentor teammates and participate in disaster recovery and incident reviews.

Skills

Analytical thinking

Troubleshooting

Communication skills

Incident management

Leadership support

Education

Bachelor's degree or equivalent

Tools

Windows

Linux

IBM MQ

SFTP

Job description

The Clearing House in Charlotte, NC is seeking a Senior Engineer for Application Support to ensure reliable payments processing platforms and 24x7 operations. You will triage incidents, coordinate with cross-functional teams, and drive improvements through automation and rigorous change control.

Responsibilities include leading incident resolution, supporting high-availability production systems, and mentoring teammates in a fast-paced environment.