Alarm Monitor Engineer

Lansing Community College; Plano (TX); Vor Ort; USD 48.000 - 64.000; Vollzeit

Zusammenfassung

Tech Mahindra Network Services seeks an Alarm Monitor Engineer for Plano, TX. The role focuses on monitoring alarms, responding to alerts, and managing a ticket queue with prompt follow-up and escalation when needed.

The position involves learning to read health reports, identify patterns, and coordinate with TAC engineers to ensure queues remain healthy and unbacked up.

Qualifikationen

• Experience or exposure to alarm monitoring and noc-like operations.
• Ability to manage ticket queues and escalate to leads when needed.
• Willingness to be trained on health reports and pattern identification.

Aufgaben

• Monitor alarms and emails, manage ticket queue, and assign tickets.
• Respond to calls and messages promptly; escalate to managers as required.
• Review health reports and identify issues and patterns for action.

Kenntnisse

Energetic

Fast learner

Attention to detail

Quick response

Ausbildung

Bachelor's Degree

Jobbeschreibung

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Requisition #

1127.2

Organizational Unit

Location

Job Type

Any

Open Date

8/20/2021

Experienced (Non-Manager)

Education

Bachelor's Degree

Category

Job Description

Tech Mahindra Network Services has multipleopenings for Alarm Monitor Engineer in the Plano, TX.

• Position for Alarm monitoring requires folks that are energetic, fast learners, attention to details, quick response, take action quickly
• We are fine fresh engineers with little background or work experience.
• This job is mainly like a noc engineer - looking for alarms and emails, ticket queue, assigning tickets, follow up with TAC engineers to make sure the queues are not backed up, looking at health reports and pointing out issue / patterns etc. Most of the what they will be doing will be something we will provide training on.
• Answering call, SMS, checking emails and SMS on phone, replying quickly. Escalating to leads and managers on time to get the right attention quickly.

With over 2000+ employees worldwide, come and enjoy a corporate culture that offers a competitive salary structure, encourages employee growth and thrives on its dynamic environment.

LCC, the largest independent telecom services company in the world with local presence in over 50 countries, is a recognized leader in providing consulting and network services to the telecommunications industry.

Proudly providing wireless expertise since 1983, we continue to be the thought leader in advanced engineering services and remain committed to offering innovative solutions, insight into cutting-edge developments and delivering advanced networking services to our clients.