24/7 NOC Operator – Navy Telephony & Video (Tier 1)

Nisga'a Tek, LLC; Honolulu (HI); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

Nisga'a Tek, LLC is seeking a Tier 1 NOC Operator in Hawaiʻi to provide around-the-clock monitoring of the Navy Enterprise Voice and Video System (NEVVS-HI). You will identify, analyze, and escalate network issues across Pearl Harbor-Hickam and annex locations.

Responsibilities include fault isolation, incident reporting, and collaboration with field technicians to restore services. A DoD/VoIP-related certification is required, along with DoD clearance eligibility and a 24/7 rotating shift

Qualifications

• Must have Avaya certification, OR VoIP Network Management certification, OR documented experience with VoIP Network Operations.
• DoD 8140.03 CWF Code 441 baseline certification requirements at Intermediate level: BA Degree or gov training or industry cert.
• Availability to work day, evening, overnight, weekend, and holiday shifts for 24/7 operations.
• U.S. citizenship and ability to obtain an ACTIVE DoD Secret Clearance.

Responsibilities

• Monitor telephony and network systems in real time using Government-provided tools.
• Detect, document, and report Priority I/II/III incidents and MECL per procedures.
• Perform initial fault isolation and troubleshooting to identify failures.
• Escalate incidents to Tier 2/3 with timely updates in the Telephony Management System.
• Collaborate with field technicians and admins to restore services.
• Maintain situational awareness and provide leadership updates.
• Maintain accurate ticket documentation for traceability.
• Support COOP by covering alternate site duties during events.

Skills

Analytical skills

Troubleshooting

Incident response

Network monitoring tools

SOP adherence

Communication

Operational discipline

Education

BA Degree

Government training

CCNA/Security+/Network+

Tools

TMS

SolarWinds

HP OpenView

Job description

Nisga'a Tek, LLC is seeking a Tier 1 NOC Operator in Hawaiʻi to provide around-the-clock monitoring of the Navy Enterprise Voice and Video System (NEVVS-HI). You will identify, analyze, and escalate network issues across Pearl Harbor-Hickam and annex locations.

Responsibilities include fault isolation, incident reporting, and collaboration with field technicians to restore services. A DoD/VoIP-related certification is required, along with DoD clearance eligibility and a 24/7 rotating shift