24/7 NOC Operator - Navy VoIP & Telephony

Goldbelt Inc.; Honolulu (HI); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off

Job summary

Goldbelt Inc. seeks a Tier 1 NOC Operator to monitor the Navy Enterprise Voice and Video System – Hawaiʻi (NEVVS-HI) from our Honolulu site, providing around-the-clock fault detection and incident management for 24/7 operations.

You will document actions in the Telephony Management System, escalate to Tier 2/3 as needed, and collaborate with field technicians to restore services in a DoD environment with strict security requirements.

Qualifications

• Strong analytical and troubleshooting skills in a high-tempo network operations environment.
• Proficiency in fault detection, alarm correlation, and incident response procedures.
• Familiarity with network monitoring tools and ticketing systems (e.g., TMS, SolarWinds, HP OpenView).
• Ability to follow and execute technical SOPs with precision and accountability.
• Effective communication and coordination skills for real-time operational reporting.
• Commitment to maintaining operational discipline, accuracy, and professional composure under pressure.

Responsibilities

• Monitor telephony and network systems in real time using Government-provided network management tools.
• Detect, document, and report Priority I/II/III and Mission Essential Circuit incidents per established procedures.
• Perform initial fault isolation, diagnosis, and troubleshooting to identify network, circuit, or equipment failures.
• Escalate incidents to Tier 2 or Tier 3 support, ensuring timely updates and accurate documentation in the Telephony Management System (TMS).
• Collaborate with field technicians and system administrators to support network/service restoration and verification.
• Maintain situational awareness through continuous communication and reporting to leadership and impacted customers.
• Develop and maintain accurate ticket documentation, ensuring full traceability and data integrity.
• Support continuity of operations by assuming alternate site duties during COOP events and exercises.
• Adhere to all security, safety, and standard operating procedures as defined by NCTAMS PAC and NEVVS-HI governance.

Skills

Analytical skills

Troubleshooting

Fault detection

Incident response

Network monitoring

Ticketing systems

Education

BA Degree

DoD training

Tools

TMS

SolarWinds

HP OpenView

Job description

Goldbelt Inc. seeks a Tier 1 NOC Operator to monitor the Navy Enterprise Voice and Video System – Hawaiʻi (NEVVS-HI) from our Honolulu site, providing around-the-clock fault detection and incident management for 24/7 operations.

You will document actions in the Telephony Management System, escalate to Tier 2/3 as needed, and collaborate with field technicians to restore services in a DoD environment with strict security requirements.