24/7 NOC Operator Tier 1: VoIP & Network Monitoring

Goldbelt, Inc.; Honolulu (HI); Hybrid; USD 3.630.000 - 4.732.000; Teilzeit

Zusammenfassung

Nisga'a Tek is seeking a Tier 1 NOC Operator to monitor the Navy Enterprise Voice and Video System – Hawaiʻi (NEVVS-HI). This role supports Joint Base Pearl Harbor-Hickam and annex locations, handling incident detection, fault isolation, and escalation to Tier 2/3 as needed.

Shifts include mornings, evenings, and nights in a part-time capacity, with strict adherence to DoD security protocols and information assurance requirements. U.S.

Qualifikationen

• Strong analytical and troubleshooting skills in a high-tempo network operations environment.
• Proficiency in fault detection, alarm correlation, and incident response procedures.
• Familiarity with network monitoring tools and ticketing systems (e.g., TMS, SolarWinds, HP OpenView, or similar).
• Ability to follow and execute technical SOPs with precision and accountability.
• Effective communication and coordination skills for real-time operational reporting.
• Commitment to maintaining operational discipline, accuracy, and professional composure under pressure.

Aufgaben

• Monitor telephony and network systems in real time using Government-provided network management tools.
• Detect, document, and report Priority I/II/III and Mission Essential Circuit (MECL) incidents per established procedures.
• Perform initial fault isolation, diagnosis, and troubleshooting to identify network, circuit, or equipment failures.
• Escalate incidents to Tier 2 or Tier 3 support, ensuring timely updates and accurate documentation in the Telephony Management System (TMS).
• Collaborate with field technicians and system administrators to support network/service restoration and verification.
• Maintain situational awareness through continuous communication and reporting to leadership and impacted customers.
• Develop and maintain accurate ticket documentation, ensuring full traceability and data integrity.
• Support continuity of operations by assuming alternate site duties during COOP events and exercises.
• Adhere to all security, safety, and standard operating procedures as defined by NCTAMS PAC and NEVVS-HI governance.

Kenntnisse

Analytical troubleshooting

VoIP network operations

NOC monitoring

Ticketing systems

SOP execution

Real-time reporting

Team collaboration

Ausbildung

BA Degree

Tools

TMS

SolarWinds

HP OpenView

Jobbeschreibung

Nisga'a Tek is seeking a Tier 1 NOC Operator to monitor the Navy Enterprise Voice and Video System – Hawaiʻi (NEVVS-HI). This role supports Joint Base Pearl Harbor-Hickam and annex locations, handling incident detection, fault isolation, and escalation to Tier 2/3 as needed.

Shifts include mornings, evenings, and nights in a part-time capacity, with strict adherence to DoD security protocols and information assurance requirements. U.S.