24/7 Network Operations Technician

Kinder Morgan, Inc.; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Kinder Morgan, Inc. seeks a network operations professional to monitor and maintain the nationwide telecommunications network.

You will use tools like Solar Winds, Zabbix, Cisco, and Juniper to diagnose issues and support 24x7 operations in a fast-paced environment. The role emphasizes teamwork, precise incident documentation, and strong communication with customers, vendors, field technicians, and engineers.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree in telecommunications desirable.

Responsibilities

• Monitor and maintain integrity of Kinder Morgan’s telecommunication network.
• Diagnose and resolve network issues using Solar Winds, Zabbix, Cisco, and Juniper.
• Perform testing and analysis of data, voice, video, and SCADA elements.
• Document network troubles in the ticketing system and ensure clear handoffs.
• Interface with customers, vendors, field technicians, and network engineers.

Skills

Teamwork

Analytical skills

Communication skills

Customer relations

Problem solving

Adaptability

Attention to detail

Multitasking

Self-motivation

Education

High school diploma or equivalent

Associate or Bachelor's degree in a telecommunications field desirable

Tools

Microsoft Office

Incident tracking systems

Solar Winds

Zabbix

Cisco

Juniper

Job description

Kinder Morgan, Inc. seeks a network operations professional to monitor and maintain the nationwide telecommunications network.

You will use tools like Solar Winds, Zabbix, Cisco, and Juniper to diagnose issues and support 24x7 operations in a fast-paced environment. The role emphasizes teamwork, precise incident documentation, and strong communication with customers, vendors, field technicians, and engineers.