Network Operations Specialist

Resolve Tech Solutions; Houston (TX); On-site; USD 75,000 - 110,000; Part time

Job summary

Enterprise Products is seeking a Network Operations Specialist for our 24x7 NOC to monitor, troubleshoot, and support enterprise, SCADA, and network infrastructure across pipeline operations.

The role requires CCNA certification, 4+ years in Cisco networking, 2+ years Windows Server experience, and the ability to work a flexible 24x7 shift in Houston. This is a contract to hire position offering hands-on, critical infrastructure support.

Qualifications

• CCNA certification required.
• Associate's or Bachelor's degree, or equivalent work experience.
• 4+ years supporting enterprise Cisco networking environments.
• 2+ years supporting Microsoft Windows Server environments.
• Strong experience with Cisco routers, switches, firewalls, wireless APs, and Nexus platforms.
• Experience with SolarWinds, Cisco DNA Center, NetScout, LiveAction, or similar monitoring tools.

Responsibilities

• Provide Tier 1 and Tier 2 support for Cisco network infrastructure, SCADA systems, Windows servers, and Pipeline Operations Control Desk issues.
• Monitor and troubleshoot routing, switching, firewall, WAN, circuit, and performance-related issues.
• Utilize monitoring tools including SolarWinds, Cisco DNA Center, ThousandEyes, nGeniusONE, NetBrain, LiveNX, Infoblox, and Cisco APIC.
• Support network circuits including DWDM, SONET, MPLS, VPN, VSAT, LTE, Cellular, Radio, Internet, and StarLink services.
• Analyze packet captures using Wireshark and NetScout to identify and resolve complex network and application issues.
• Manage ticket escalations, maintain NOC documentation, and drive incidents through resolution.
• Support critical SCADA and plant control network environments.
• Follow IT security policies and support hardware replacement activities in the field.

Skills

CCNA certification

Cisco networking

Windows Server

Monitoring tools

Education

Associate's or Bachelor's degree

Tools

SolarWinds

Cisco DNA Center

NetScout

LiveAction

Job description

Employment Type: Contract to Hire

Overtime Eligible: Yes (OT after 40 hours worked)

Enterprise Products is seeking a Network Operations Specialist to join our 24x7 Network Operations Center (NOC). This role is responsible for monitoring, troubleshooting, and supporting critical enterprise, SCADA, and network infrastructure environments that support pipeline operations across the organization.

Responsibilities

• Provide Tier 1 and Tier 2 support for Cisco network infrastructure, SCADA systems, Windows servers, and Pipeline Operations Control Desk issues.
• Monitor and troubleshoot routing, switching, firewall, WAN, circuit, and performance-related issues.
• Utilize monitoring tools including SolarWinds, Cisco DNA Center, ThousandEyes, nGeniusONE, NetBrain, LiveNX, Infoblox, and Cisco APIC.
• Support network circuits including DWDM, SONET, MPLS, VPN, VSAT, LTE, Cellular, Radio, Internet, and StarLink services.
• Analyze packet captures using Wireshark and NetScout to identify and resolve complex network and application issues.
• Manage ticket escalations, maintain NOC documentation, and drive incidents through resolution.
• Support critical SCADA and plant control network environments.
• Follow IT security policies and support hardware replacement activities in the field.

Required Qualifications

• CCNA certification is required.
• Associate's or Bachelor's degree, or equivalent work experience.
• 4+ years supporting enterprise Cisco networking environments.
• 2+ years supporting Microsoft Windows Server environments.
• Strong experience with Cisco routers, switches, firewalls, wireless access points, and Nexus platforms.
• Experience with SolarWinds, Cisco DNA Center, NetScout, LiveAction, or similar monitoring tools.
• Knowledge of data circuits including MPLS, VSAT, LTE, Microwave, T1, and DS3.
• Strong troubleshooting, analytical, communication, and customer service skills.
• Ability to work a flexible 24x7 shift schedule and lift up to 50 lbs.

Preferred:

CCNP certification, SCADA support experience, and Oil & Gas industry experience.