24/7 Network Operations Engineer (Shift)

China Telecom Americas; Los Angeles (CA); On-site; USD 70,000 - 74,000; Full time

Job summary

China Telecom Americas is seeking a Shift Assistant Engineer to support maintenance operations and uphold CTA engineering policies. The role provides critical 24/7 monitoring for our Transport and Data network and requires strong troubleshooting abilities.

The position demands proficiency in English and Mandarin, CCNA preferred, and the ability to work rotating day/evening/off-hours shifts in Los Angeles. Master’s degree and IT/network experience are essential.

Qualifications

• Master’s degree required in IT/Engineering/CS or related field.
• CCNA certification is highly preferred.
• Experience with transport and IP networks is advantageous.
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Excellent English and Mandarin communications, both written and spoken.

Responsibilities

• On-duty engineer during rotating day, night, and off-hours shifts; monitor and maintain the Los Angeles POP facility including HVAC, AC UPS, DC power plant, and fire pre-action system.
• Respond to Transport and IP network monitoring activities.
• Take action on network facilities and alarms following company procedures.
• Open and track tickets with related carriers; escalate as needed.
• Process customer and carrier trouble tickets per escalation procedures.
• Support CTA as a leading provider of innovative comms solutions and align with CTA core values.

Skills

Network monitoring

Troubleshooting

English & Mandarin communications

multitasking & deadlines

Professional communication

Education

Master’s degree in IT, Engineering, Computer Science or related field

Tools

CCNA certification

Microsoft Office

Job description

China Telecom Americas is seeking a Shift Assistant Engineer to support maintenance operations and uphold CTA engineering policies. The role provides critical 24/7 monitoring for our Transport and Data network and requires strong troubleshooting abilities.

The position demands proficiency in English and Mandarin, CCNA preferred, and the ability to work rotating day/evening/off-hours shifts in Los Angeles. Master’s degree and IT/network experience are essential.