Shift Assistant Engineer

China Telecom Americas; Los Angeles (CA); On-site; USD 70,000 - 74,000; Full time

Job summary

China Telecom Americas is seeking a Shift Assistant Engineer to support maintenance operations and uphold CTA engineering policies. The role provides critical 24/7 monitoring for our Transport and Data network and requires strong troubleshooting abilities.

The position demands proficiency in English and Mandarin, CCNA preferred, and the ability to work rotating day/evening/off-hours shifts in Los Angeles. Master’s degree and IT/network experience are essential.

Qualifications

• Master’s degree required in IT/Engineering/CS or related field.
• CCNA certification is highly preferred.
• Experience with transport and IP networks is advantageous.
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Excellent English and Mandarin communications, both written and spoken.

Responsibilities

• On-duty engineer during rotating day, night, and off-hours shifts; monitor and maintain the Los Angeles POP facility including HVAC, AC UPS, DC power plant, and fire pre-action system.
• Respond to Transport and IP network monitoring activities.
• Take action on network facilities and alarms following company procedures.
• Open and track tickets with related carriers; escalate as needed.
• Process customer and carrier trouble tickets per escalation procedures.
• Support CTA as a leading provider of innovative comms solutions and align with CTA core values.

Skills

Network monitoring

Troubleshooting

English & Mandarin communications

multitasking & deadlines

Professional communication

Education

Master’s degree in IT, Engineering, Computer Science or related field

Tools

CCNA certification

Microsoft Office

Job description

Salary Range: $70,000.00 To $74,000.00 Annually

General Description:

The Shift Assistant Engineer will provide support for conducting maintenance operations and ensuring CTA engineering policies are upheld. China Telecom Americas is advancing transpacific enterprise connectivity through an end-to-end suite of custom-built IT/network solutions This role will provide critical 24/7 network monitoring for our Telecom network (Transport and Data network) and provide best in class troubleshooting. China Telecom Americas is committed to providing unparalleled service and support.

Major Responsibilities:

• On duty engineer during rotating shifts of daytime, nighttime, and off hours. Monitor and maintain Los Angeles POP facility including but not limited at HVAC, AC UPS, DC power plant and fire pre-action system.
• Response for Transport network, IP network monitoring.
• Responsible to take all needed action on network facility and alarms according to company procedure.
• Open tickets to related carriers and track ticket status.
• Process customer trouble ticket, carrier trouble ticket and elevate ticket according to escalation procedure.
• Envision CTA as the leading provider of innovative communications solutions that help people and businesses thrive in a more connected world.
• Continuously embracing CTA core values through innovative ideas, doing what is right, working collaboratively and being aware of your actions.

Essential Skills, Qualifications and Education Needed:

• Master’s degree in IT, Engineering, Computer Science or related field.
• CCNA certification highly preferred.
• Experience of transport and IP network is preferred.
• Solid knowledge of computer and telecommunication network.
• Excellent interpersonal and professional communications skills; verbally, written, face-to-face and over the phone in both English and Mandarin required.
• Proficient in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
• Ability to consistently deliver highest quality of work.
• Ability to work independently without heavy supervision and handle multiple priorities and deadlines.
• Availability to work day, evening, and off-hour shifts.li>
• Flexibility to work seamlessly with global sales team in different time zones.
• Ability to establish positive relationships with CTA teams and peers during every interaction and maintain rapport with people of diverse backgrounds and professional levels.
• Continuously embracing CTA core values through innovative ideas, doing what is right, working collaboratively and being aware of your actions.

Physical Requirements:

• Must be able to lift and carry or otherwise move 50 pounds occasionally
• Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.
• Must be able to respond quickly to equipment sounds and alarms.
• Must be able to safely climb ladders while carrying up to 40 pounds.
• Must be able to work in cold environments and on concrete floors