Global Network Infrastructure Engineer (24/7 Support)

Rohde & Schwarz (China) Technology Co., Ltd.; Columbia, Northern (MD, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Rohde & Schwarz (China) Technology Co., Ltd. is seeking an IT Network Infrastructure Engineer to support the Americas region, maintain Network and Security Infrastructure, and provide lifecycle and project-based support.

The role participates in a 24/7 follow-the-sun model with EMEA and Asia teams, develops SOPs and architecture diagrams, and identifies automation opportunities to improve incident resolution and customer experience while meeting OLAs. Some travel is required.

Qualifications

• Experience in IT network infrastructure and security operations.
• Ability to work across time zones in a global team.

Responsibilities

• Provide lifecycle and project-based support for Americas Infrastructure.
• Support 24/7 follow-the-sun operations with EMEA/APAC teams.
• Create and maintain SOPs, standards, and architecture diagrams.
• Identify automation opportunities for faster issue resolution.
• Maintain infrastructure to meet OLAs on availability and performance.
• Follow ITSM standards for incidents, problems and changes.
• Travel domestically and internationally as required.

Job description

Rohde & Schwarz (China) Technology Co., Ltd. is seeking an IT Network Infrastructure Engineer to support the Americas region, maintain Network and Security Infrastructure, and provide lifecycle and project-based support.

The role participates in a 24/7 follow-the-sun model with EMEA and Asia teams, develops SOPs and architecture diagrams, and identifies automation opportunities to improve incident resolution and customer experience while meeting OLAs. Some travel is required.