24/7 Network Operations Engineer

Intercontinental Exchange (ICE); Atlanta (GA); On-site; USD 72,000 - 84,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Life insurance

Paid time off

Paid leave for qualifying situations

Job summary

Intercontinental Exchange (ICE) in the United States seeks a Network Operations professional to provide 24x7 support for the production network, focusing on incident management, proactive monitoring, and change coordination with Engineering. The role emphasizes fault isolation, KB development, and operational readiness for new services.

The candidate should have 3+ years of relevant experience or 6+ years without a degree, with Juniper JNCIS or Cisco CCNP preferred.

Qualifications

• Bachelor’s degree with 3+ years of relevant experience or 6+ years in lieu of educational credentials.
• Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable.
• Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc)
• Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching
• Knowledge and Experience with multicast troubleshooting in a switch/routed network is preferred
• Position requires superior customer service skills
• Ability to work in a team oriented environment is essential
• Perform monitoring for new events to open incidents
• Perform all levels of routine network analysis
• Coordinate hot hands and other activities with vendors
• Interact with advanced level engineering support
• Develop and propose solutions for the knowledge base
• Solid understanding of multicast and troubleshooting techniques
• Working knowledge of how to use management tools
• Weekend and off hours support is required

Responsibilities

• Incident Management
• Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
• Problem Management
• Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
• Operational Readiness for New Services
• Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.
• Change Management Planning and Configuration Implementation
• Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintenance, and Operational Support
• Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
• Process Improvement
• Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Skills

Routing protocols

TCP/IP

Multicast troubleshooting

Customer service

Team collaboration

Incident monitoring

Network analysis

Vendor coordination

Engineering liaison

Knowledge base development

Management tools

Weekend/off-hours support

Education

Juniper JNCIS or Cisco CCNP certification

Bachelor’s degree with 3+ years experience or 6+ years experience in lieu of degree

Tools

Management tools

Job description

Intercontinental Exchange (ICE) in the United States seeks a Network Operations professional to provide 24x7 support for the production network, focusing on incident management, proactive monitoring, and change coordination with Engineering. The role emphasizes fault isolation, KB development, and operational readiness for new services.

The candidate should have 3+ years of relevant experience or 6+ years without a degree, with Juniper JNCIS or Cisco CCNP preferred.