24/7 Intelligence Systems Support Specialist

02 CACI, INC.-FEDERAL; Denver (CO); On-site; USD 75,000 - 158,000; Full time

Job summary

02 CACI, INC.-FEDERAL is seeking a 24/7 User Support and System Specialist to keep critical intelligence applications running around the clock. You will apply your IC experience to provide frontline support to intelligence professionals and troubleshoot software issues.

Join a mission-focused team with rotating shifts, supporting tools like MIST, Watchbox, Intelbook, Linx, and more, while communicating complex concepts clearly and contributing to future software improvements in a trusted

Qualifications

• Active TS/SCI with polygraph.
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline.
• Customer Service Mindset.
• Outstanding Problem-Solving Abilities and Communication Skills.
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays.

Responsibilities

• Provide exceptional Customer Service to Intelligence professionals using operational Intelligence Community knowledge.
• Solve Problems in real-time through first-line troubleshooting of software issues.
• Support Mission-critical Systems 24/7 through rotating shifts.
• Bridge the Gap between users and developers with your intelligence expertise.
• Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive.

Tools

Grafana

Kibana

FADE Applications

Job description

02 CACI, INC.-FEDERAL is seeking a 24/7 User Support and System Specialist to keep critical intelligence applications running around the clock. You will apply your IC experience to provide frontline support to intelligence professionals and troubleshoot software issues.

Join a mission-focused team with rotating shifts, supporting tools like MIST, Watchbox, Intelbook, Linx, and more, while communicating complex concepts clearly and contributing to future software improvements in a trusted