TS/SCI IT NOC Shift Supervisor (24x7)

CACI International Inc; Springfield (VA); On-site; USD 71,000 - 149,000; Full time

Job summary

CACI International Inc seeks an Integrated Shift Supervisor to lead on-shift personnel and coordinate across a multi-source service environment in support of the COMM Network Operations Center. The role ensures incidents are monitored, prioritized, and escalated according to severity levels, maintaining situational awareness and reporting to leadership.

The ideal candidate has strong operational leadership, solid decision-making, and the ability to direct resources in mission-critical,

Qualifications

• Active TS/SCI clearance with Polygraph.
• 5+ years coordinating IT operations in 24x7 environments.
• Strong networking knowledge and written communication skills.
• Experience preparing executive-level reports and presentations.
• Ability to summarize complex info for leaders.

Responsibilities

• Direct on-shift personnel and oversee multi-source operations.
• Monitor, track, and escalate incidents by severity levels.
• Prepare daily reports and briefings for government leadership.
• Support Major Incident severity calls and document timelines.
• Maintain situational awareness and coordinate with service operations.

Skills

Operational leadership

Incident management

Networking knowledge

Executive communication

SLA compliance

ITIL awareness

Shifts coordination

Tools

ServiceNow

Windows IT environments

ITSM platforms

Job description

CACI International Inc seeks an Integrated Shift Supervisor to lead on-shift personnel and coordinate across a multi-source service environment in support of the COMM Network Operations Center. The role ensures incidents are monitored, prioritized, and escalated according to severity levels, maintaining situational awareness and reporting to leadership.

The ideal candidate has strong operational leadership, solid decision-making, and the ability to direct resources in mission-critical,