24/7 User Support and System Specialist

CACI International Inc.; Denver (CO); On-site; USD 75,000 - 158,000; Full time

Job summary

CACI International Inc. in Denver is seeking a 24/7 User Support and System Specialist with TS/SCI and Polygraph to ensure vital Intelligence Applications operate continuously.

You will provide first-line troubleshooting, real-time issue resolution, and bridge users with developers. Roles require rotating shifts, strong customer service, and IC expertise.

Join a mission-focused team dedicated to national security, with comprehensive benefits and a culture of integrity.

Qualifications

• Active TS/SCI with polygraph.
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline.
• Customer Service Mindset.
• Outstanding Problem-Solving Abilities and Communication Skills.
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays.

Responsibilities

• Provide exceptional Customer Service to Intelligence professionals using operational IC knowledge.
• Solve Problems in real-time through first-line troubleshooting of software issues.
• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays).
• Bridge the Gap between users and developers with intelligence expertise.
• Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive.
• Keep Intelligence Tools running when users need them most.
• Apply operational knowledge to help users maximize these applications.
• Diagnose and resolve issues quickly to prevent impact on missions.
• Communicate complex technical concepts clearly to intelligence professionals.
• Contribute field expertise to enhance future software development.

Skills

Customer service

Problem solving

Communication

Intelligence domain knowledge

Monitoring tools

Tools

Grafana

Kibana

FADE Applications

Job description

Job Title: 24/7 User Support and System SpecialistJob Category: IntelligenceTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: LocalAnticipated Posting End: 1/4/2027The Opportunity:J oin the Fusion Analysis and Development Effort (FADE) as our 24/7 User Support and System Specialist where your Military or Intelligence Community experience becomes mission-critical. We need your expertise to keep our vital Intelligence Applications running smoothly around the clock!Responsibilities:Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledgeSolve Problems in real-time through first-line troubleshooting of software issuesSupport Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)Bridge the Gap between users and developers with your intelligence expertiseMonitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and DriveKeep Intelligence Tools running when users need them mostApply your operational knowledge to help users maximize these powerful applicationsQuickly diagnose and resolve issues before they impact mission successCommunicate complex technical concepts clearly to intelligence professionalsContribute valuable field expertise to enhance future software developmentQualifications:Required:Active TS/SCI with polygraph5+ years of Military or Intelligence Community experience with expertise in at least one intelligence disciplineCustomer Service MindsetOutstanding Problem-Solving Abilities and Communication SkillsFlexibility for 24/7 Shift Rotations covering nights, weekends, and holidays Desired:Experience with Grafana, Kibana, or similar monitoring tools-Familiarity with FADE Applications-Software testing experience-Security+ certification-What You Can Expect: A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay Range :There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$75,200 - 158,100 USDCACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.