24/7 Incident Command Center Engineer II

Sonic Automotive; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

A prominent automotive retailer in Charlotte, NC is seeking an Operations Command Center Engineer II. This role entails providing 24/7 support, managing critical incidents, and offering tier 3 support for applications. Candidates should have at least 5 years of experience in Cisco IPT and Firewall, alongside an active CCNA certification. The position requires strong problem-solving skills and proficient knowledge of ServiceNow and Microsoft Office. Join a dynamic team to enhance operational efficiency.

Qualifications

• Active CCNA Certification.
• At least 5 years of experience in Cisco IPT.
• Minimum 5 years of Firewall experience required.

Responsibilities

• Coordinate critical incidents ensuring timely resolution.
• Maintain outage notification logs and follow escalation procedures.
• Provide support for third-level troubleshooting on applications.

Skills

Active CCNA Certification

5+ years of Cisco IPT experience

5+ years of Firewall experience

5+ years of O365 / Exchange administration

5+ years of IT customer support experience

5+ years of application support experience

Tools

ServiceNow

Microsoft Office (Word, Excel, Visio)

Job description

A prominent automotive retailer in Charlotte, NC is seeking an Operations Command Center Engineer II. This role entails providing 24/7 support, managing critical incidents, and offering tier 3 support for applications. Candidates should have at least 5 years of experience in Cisco IPT and Firewall, alongside an active CCNA certification. The position requires strong problem-solving skills and proficient knowledge of ServiceNow and Microsoft Office. Join a dynamic team to enhance operational efficiency.