24/7 Hospital Communications Operator

Yale New Haven Health; Greenwich (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Yale New Haven Health is seeking an Operator Services Associate to support 24/7 communications for physicians, hospital staff, patients and visitors. You will process calls, page staff, monitor alarms and support on-call schedules across YNHHS locations.

Candidates must type 35 WPM, work in a fast-paced environment, and be fluent in English. High school diploma required; experience with Cisco and Spok software preferred.

Qualifications

• High School Graduate or GED required.
• Experience using computers in an office environment.
• Experience answering telephones in a high call volume environment preferred.
• Knowledge of Cisco and Spok software preferred.

Responsibilities

• Processes Emergency Life Safety Codes.
• Answers code line on first ring.
• Pages appropriate personnel according to department policy and procedure with no exceptions.
• Completes code procedure within 30 seconds.
• Documents codes as instructed.
• Answers each call by the fourth ring.
• Handles 60-80 calls per hour with 95-100% accuracy.
• Documents caller's paging request clearly and accurately.
• Uses call processing software/hardware efficiently every day.
• Makes audio pages and announcements correctly and professionally.
• Processes calls within 15-30 seconds.
• Demonstrates courteous customer relations on the phone with patients and staff.
• Maintains professionalism under duress and contributes to a positive work environment.
• Manages pagers and updates vendor portal data.
• Maintains on-call schedules with high accuracy and adheres to department processes.

Skills

Typing 35 WPM

Customer service

Decision making

Education

High School Graduate or GED

Tools

Cisco

Spok software

Job description

Yale New Haven Health is seeking an Operator Services Associate to support 24/7 communications for physicians, hospital staff, patients and visitors. You will process calls, page staff, monitor alarms and support on-call schedules across YNHHS locations.

Candidates must type 35 WPM, work in a fast-paced environment, and be fluent in English. High school diploma required; experience with Cisco and Spok software preferred.