24/7 Help Desk Technician - Security+ & Clearance Ready

Zigabyte Corporation; Montgomery (AL); On-site; USD 52,000 - 68,000; Full time

Job summary

Zigabyte Corporation’s Field Assistance Services (FAS) team at Gunter AFB, Alabama, provides 24/7/365 help desk support for Air Force systems. Team members handle 24-hour operations from the base location, serving field users worldwide.

This role requires two+ years in customer service, a current CompTIA Security+ certification, and the ability to manage tickets with Remedy while maintaining detailed documentation and knowledge of relevant technologies.

Qualifications

• Two or more years of external customer service or help desk experience.
• Current CompTIA Security+ certification.
• Experience troubleshooting network, desktop and system hardware/software.
• Excellent written and verbal communication and problem-solving skills.
• Willing to work overtime, holidays, and weekends when necessary.
• Must be a U.S. Citizen and able to obtain/maintain Secret clearance.
• Strong time-management and multitasking abilities.

Responsibilities

• Provide help desk support for all supported applications via phone/email.
• Troubleshoot/diagnose customer technical issues using all available resources.
• Collect necessary information from customers to effectively diagnose issues.
• Escalate unresolved issues if needed.
• Thorough documentation within Remedy Ticket Management System.
• Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.
• Maintain current knowledge of relevant technologies.
• Additional responsibilities as assigned by management.

Skills

Two+ years of experience

Customer service

Help desk support

Technical troubleshooting

Communication skills

Time management

Secret clearance

U.S. Citizenship

Overtime availability

Education

Associate degree

CompTIA Security+ Certification

Job description

Zigabyte Corporation’s Field Assistance Services (FAS) team at Gunter AFB, Alabama, provides 24/7/365 help desk support for Air Force systems. Team members handle 24-hour operations from the base location, serving field users worldwide.

This role requires two+ years in customer service, a current CompTIA Security+ certification, and the ability to manage tickets with Remedy while maintaining detailed documentation and knowledge of relevant technologies.