Help Desk Technician (Secret Clearance) – 24/7 Support

TJ Consulting Group; Montgomery (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Holiday Pay

401K with a 4% Match

Medical Insurance

Dental Insurance

Vision Insurance

Group Life & AD&D

Voluntary Life AD&D

Short-term Disability

Long-Term Disability

Health Savings AccountFSA (Health and

Flexible Spending Account (Health and

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Employee Assistance Program (EAP)

Job summary

TJ Consulting Group is seeking a Help Desk Technician I - II to join the Field Assistance Service (FAS) Program in Montgomery, AL. You will provide 24/7/365 help desk support for the Air Force and DoD, working day, swing and mid shifts as needed.

The role requires an ACTIVE Secret-Level clearance, strong customer service skills, and the ability to diagnose and resolve technical issues across desktop, network, and software environments. Experience with Remedy is preferred.

Qualifications

• 2–4 years of telephone customer service or help desk experience.
• Familiar with ticketing software (Remedy).
• Experience in providing technical support and troubleshooting across desktop, network, and/or systems.
• Strong communication and problem-solving skills; ability to work cross-functionally.
• U.S. citizen with ACTIVE Secret-level clearance; willingness to work overtime, weekends, and holidays.

Responsibilities

• Provide help desk support for all supported applications via phone/email.
• Serve as the initial contact for reporting technical issues and questions.
• Diagnose issues, gather information, and perform preliminary research.
• Follow documented steps to resolve issues; escalate when needed to Team Leads.
• Document requests in ticketing system and track incidents through resolution.
• Identify outages and communicate findings to Team Leads promptly.
• Maintain knowledge of relevant technologies and provide mentorship to others.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Associate degree

Tools

Remedy

Job description

TJ Consulting Group is seeking a Help Desk Technician I - II to join the Field Assistance Service (FAS) Program in Montgomery, AL. You will provide 24/7/365 help desk support for the Air Force and DoD, working day, swing and mid shifts as needed.

The role requires an ACTIVE Secret-Level clearance, strong customer service skills, and the ability to diagnose and resolve technical issues across desktop, network, and software environments. Experience with Remedy is preferred.