Help Desk Technician I - IT Support with Security Clearance

American Systems; Virginia (MN); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

Education and training assistance

Job summary

AMERICAN SYSTEMS is hiring a Help Desk Technician I to provide in-person, phone, and remote IT support for government systems. Primary duties include logging tickets, troubleshooting AD accounts, managing end-user devices, and applying security updates.

The role requires 1 year of help desk experience, DoD clearance, and a 8570 IAT II certification at hire. Expect collaboration with the SCCM team and potential after-hours support.

Qualifications

• U.S. Citizen required per policy.
• Active DoD Interim Secret or Secret Clearance required.
• 1 year of help desk or desk-side support experience.
• DOD 8570 IAT Level II certification at hire (e.g., Security+ CE).
• Experience with Microsoft Office Outlook, Excel, and Word.
• Experience with ticketing systems (Remedy, ServiceNow, ConnectWise, Jira).
• Experience with Active Directory and Windows OS.

Responsibilities

• Log and troubleshoot help desk tickets; provide in-person, phone, and remote support.
• Manage AD client accounts and systems; perform device troubleshooting.
• Resolve OS and application issues on end-user devices; apply updates and patches.
• Troubleshoot cloud services like Google Workspace and Office 365.
• Coordinate with SCCM Image Team on system images.
• Document technical processes and changes; assist hardware repairs when needed.
• Utilize Enterprise Service Desk to track and resolve requests.

Skills

Customer service

Interpersonal communication

Team collaboration

Problem solving

Time management

Tools

Remedy

ServiceNow

ConnectWise

Jira

Active Directory

Windows OS

Job description

AMERICAN SYSTEMS is hiring a Help Desk Technician I to provide in-person, phone, and remote IT support for government systems. Primary duties include logging tickets, troubleshooting AD accounts, managing end-user devices, and applying security updates.

The role requires 1 year of help desk experience, DoD clearance, and a 8570 IAT II certification at hire. Expect collaboration with the SCCM team and potential after-hours support.