Secret-Cleared Communications Tech & Help Desk Specialist

Sumaria Systems LLC; Colorado Springs (CO); On-site; USD 65,000 - 88,000; Full time

Job summary

Sumaria Systems LLC is seeking a Communications Focal Point Technician to support the USAFA operations. The role handles fault calls, ticketing, and coordination across multiple networks.

You will update maintenance schedules, enter data into Cyberspace Infrastructure Planning System and other databases, and liaise with DoD cyber support teams. Requirements include 3–5 years of related experience, an Associate degree or equivalent, and a SECRET security clearance with a CompTIA SEC+

Qualifications

• 3–5 years of military or equivalent communications tech experience in communications-maintenance or information technology.
• IT help desk experience preferred.
• Excellent verbal and written customer service skills.
• Ability to work in a fast-paced military environment.

Responsibilities

• Serve as single point of contact for 10th Communications Squadron customers; receive fault calls by phone, email or ticketing system and assign work-orders.
• Assist with updating scheduled and unscheduled maintenance; input data into multiple Government databases.
• Utilize Cyberspace Infrastructure Planning System (CIPS), Cherwell, IMDS, SharePoint and Remedy; manage workflow with MS Office.
• Provide CFP support and act as liaison between work centers and external DoD cyber support organizations.
• Provide on-call/after-hours support as defined in the PWS.

Job description

Sumaria Systems LLC is seeking a Communications Focal Point Technician to support the USAFA operations. The role handles fault calls, ticketing, and coordination across multiple networks.

You will update maintenance schedules, enter data into Cyberspace Infrastructure Planning System and other databases, and liaise with DoD cyber support teams. Requirements include 3–5 years of related experience, an Associate degree or equivalent, and a SECRET security clearance with a CompTIA SEC+