24/7 Help Desk Technician (HDI) — Security+ Clearance

Zigabyte Corporation; Montgomery (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Zigabyte Corporation is seeking a candidate for a help desk support role located at Gunter AFB, Alabama. The Field Assistance Services team provides 24/7 support for technical issues for Air Force systems. Candidates must have at least four years of customer service experience and a current CompTIA Security+ certification. Responsibilities include troubleshooting technical issues and documenting all actions in the Remedy Ticket Management System. Must be a U.S. citizen and able to obtain a Secret-Level clearance. Overtime and shift work may be required.

Qualifications

• Four plus years providing effective customer service or help desk support.
• Current CompTIA Security+ (IAT Level II Training) Certification required.
• Ability to obtain and maintain a Secret-Level clearance.

Responsibilities

• Provide help desk support for all supported applications via phone/email.
• Thorough documentation within Remedy Ticket Management System.
• Troubleshoot/diagnose customer technical issues.

Skills

Customer service

Help desk support

Technical support

Communication skills

Analytical skills

Education

Associate degree (preferred)

CompTIA Security+ Certification

Tools

Remedy Ticket Management System

Job description

Zigabyte Corporation is seeking a candidate for a help desk support role located at Gunter AFB, Alabama. The Field Assistance Services team provides 24/7 support for technical issues for Air Force systems. Candidates must have at least four years of customer service experience and a current CompTIA Security+ certification. Responsibilities include troubleshooting technical issues and documenting all actions in the Remedy Ticket Management System. Must be a U.S. citizen and able to obtain a Secret-Level clearance. Overtime and shift work may be required.