24/7 Help Desk Technician: Air Force Systems Support

Zigabyte Corporation; Montgomery (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Zigabyte Corporation is seeking a Field Help Desk specialist to support the Field Assistance Services team at Gunter AFB, Alabama. The role covers 24/7/365 operations, handling incoming issues via phone and email, and resolving technical problems for Air Force systems globally.

The successful candidate will have at least two years in customer service or help desk, a Security+ certification, and strong communication and troubleshooting abilities in a fast-paced environment.

Qualifications

• At least two years of customer service or help desk experience.
• Current CompTIA Security+ certification (IAT Level II).
• Experience with technical support for network/desktop hardware and software.
• Excellent communication and troubleshooting skills.
• Willingness to work 24/7/365 shifts including overtime.
• U.S. Citizenship and ability to obtain/maintain Secret clearance.
• Strong verbal and written communication; attention to detail.
• Ability to prioritize and delegate tasks when appropriate.
• Ability to perform well in a fast-paced environment.
• Analytical/problem-solving skills are essential.

Responsibilities

• Provide help desk support for all supported applications via phone/email.
• Troubleshoot/diagnose customer technical issues using available resources.
• Collect information to escalate unresolved issues appropriately.
• Document thoroughly in Remedy Ticket Management System.
• Provide cradle-to-grave follow-through on tickets with attention to detail.
• Maintain current knowledge of relevant technologies.
• Additional responsibilities as assigned by management.

Skills

Customer service experience

Security+

Technical support

Network/Desktop support

Communication skills

Troubleshooting

Flexible schedule

US Citizenship

Secret clearance

Verbal communication

Written communication

Interpersonal skills

Customer service

Time management

Attention to detail

Task prioritization

Delegation

Work under pressure

Analytical skills

Education

Associate degree preferred

Tools

BESPIN applications

CMOS

LOGMOD

IMDS

Air Force Portal

Job description

Zigabyte Corporation is seeking a Field Help Desk specialist to support the Field Assistance Services team at Gunter AFB, Alabama. The role covers 24/7/365 operations, handling incoming issues via phone and email, and resolving technical problems for Air Force systems globally.

The successful candidate will have at least two years in customer service or help desk, a Security+ certification, and strong communication and troubleshooting abilities in a fast-paced environment.