24/7 Healthcare SaaS Support Engineer
Oneview Healthcare
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
OneviewHealthcare is seeking a customer-oriented technical support specialist for our global SaaS platform. You will be the first line of support, resolving hardware and software issues and ensuring customer value is maintained.
You will interact with healthcare institutions and provide timely, accurate assistance to sustain service levels. You should be a fast learner with strong troubleshooting, capable of handling a 24/7 support pattern including weekends and holidays.
Qualifications
- Experience in technical support or SaaS support environment.
- Ability to work in a team or independently with high first-line resolution.
- Fast learner and self-starter with curiosity to understand software details.
- Strong debugging and testing skills with proposed solutions.
- Relevant qualification in Computer Science or similar discipline and/or 3+ years experience.
- Knowledge of Microsoft technologies including MSSQL, Web Apps, Windows Server and Azure.
Responsibilities
- Provide 1st and 2nd level technical support to global users.
- Resolve hardware and software issues with accuracy and timeliness.
- Monitor incident trends through logs and escalate when needed.
- Document root cause and ensure 100% customer satisfaction on tickets.
- Follow up with customers and provide feedback throughout resolution process.
- Support knowledge growth and help desk procedures.
Skills
Education
Tools
Job description
OneviewHealthcare is seeking a customer-oriented technical support specialist for our global SaaS platform. You will be the first line of support, resolving hardware and software issues and ensuring customer value is maintained.
You will interact with healthcare institutions and provide timely, accurate assistance to sustain service levels. You should be a fast learner with strong troubleshooting, capable of handling a 24/7 support pattern including weekends and holidays.
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