Healthcare SaaS Technical Support Engineer (PST)

Navina; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Navina is a fast-growing digital health SaaS company transforming how physicians view patient data. The Technical Support Engineer role is the first line of defense ensuring smooth product satisfaction and enabling R&D focus on AI features.

You will resolve issues, collaborate with R&D, Product, and Success teams, and contribute to knowledge base. The ideal candidate loves tech, troubleshooting, and helping customers in the US healthcare space.

Qualifications

• 4+ years in a customer-facing Tech Support/ Integration/ Services role at a SaaS company.
• Proven experience with SQL and data analysis.
• Proven experience with debugging web applications.
• Excellent problem-solving and troubleshooting skills.
• Proven excellent customer-facing communication skills (verbal and written).
• Located in the US Pacific time zone or available to work until 8:00 PM PST.

Responsibilities

• Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
• Proactively manage day-to-day resolution of customer issues in a timely (SLA) manner and maintain high satisfaction
• Contribute to methodologies, best practices, and techniques to improve our support process
• Build and contribute to Navina’s technical support knowledge base
• Work closely with R&D, Product, Customer Success, and Medical team for complex problem-solving and time-sensitive escalations

Skills

SQL & data analysis

Debugging web apps

Customer-facing comms

US healthcare familiarity

Job description

Navina is a fast-growing digital health SaaS company transforming how physicians view patient data. The Technical Support Engineer role is the first line of defense ensuring smooth product satisfaction and enabling R&D focus on AI features.

You will resolve issues, collaborate with R&D, Product, and Success teams, and contribute to knowledge base. The ideal candidate loves tech, troubleshooting, and helping customers in the US healthcare space.