24/7 Gas Service Dispatcher — Emergency Response Pro

Eversource; Marshall Corner (MA); On-site; USD 55,000 - 74,000; Full time

Job summary

Eversource in Brockton, MA is seeking a Gas Service Dispatcher to coordinate gas service orders, handle emergencies, and manage meter-related requests. The role operates in a 24/7 environment and requires reliable, quick decision-making to ensure safe, timely service for customers.

Under supervision, you will process calls for gas repair, meter turn ons/offs, and investigations, while maintaining accurate records and collaborating with field teams to restore service swiftly and safely.

Qualifications

• Two plus years of Emergency Dispatching Experience – EMS/Police/Fire/Gas or Utility Dispatch experience required.
• Availability to work 24/7 shift work. Shifts are required.
• Qualified applicants must pass a pre-employment drug test per DOT regulations.

Responsibilities

• Process gas service orders including emergencies, odors, repair service, meter turn ons/offs, investigations, and exchanges.
• Answer the emergency lines and support 24/7 operations.
• Coordinate with field teams to restore service safely and promptly.

Skills

Emergency Dispatching Experience

Education

High School Diploma or equivalent

Job description

Eversource in Brockton, MA is seeking a Gas Service Dispatcher to coordinate gas service orders, handle emergencies, and manage meter-related requests. The role operates in a 24/7 environment and requires reliable, quick decision-making to ensure safe, timely service for customers.

Under supervision, you will process calls for gas repair, meter turn ons/offs, and investigations, while maintaining accurate records and collaborating with field teams to restore service swiftly and safely.