24/7 Fire Communications Operator

911 Emergency Communications; Shellsburg (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

911 Emergency Communications in Shellsburg, IA seeks a dedicated Fire Dispatcher to coordinate emergency responses and maintain precise incident records. You will verify locations, alert units, and communicate clearly over radio during critical incidents.

Ideal candidates are detail-oriented, comfortable with computer systems and maps, and prepared for around-the-clock shifts, including nights and holidays. Some agencies offer entry-level training or fire dispatch certifications.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Information management

Attention to detail

Multitasking

Clear communication

Education

High school diploma or GED

Tools

Computer systems proficiency

Maps

Job description

911 Emergency Communications in Shellsburg, IA seeks a dedicated Fire Dispatcher to coordinate emergency responses and maintain precise incident records. You will verify locations, alert units, and communicate clearly over radio during critical incidents.

Ideal candidates are detail-oriented, comfortable with computer systems and maps, and prepared for around-the-clock shifts, including nights and holidays. Some agencies offer entry-level training or fire dispatch certifications.