24/7 Fire Command Center Dispatcher

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 49,000 - 62,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) in New York, NY is seeking a Fire Command Center Operator for Grand Central Terminal. The role monitors fire/life-safety systems, receives alarms, dispatches responders, and maintains documentation to support 24/7 operations.

You will work a 24/7 rotating schedule, coordinate with MTAPD, FDNY, and other agencies, and ensure accurate action tracking and communications under pressure.

Qualifications

• Minimum two years as a Public Safety Dispatcher or related role.
• Ability to operate in 24/7 rotating shifts and respond to emergencies.
• Must meet NYS OFPC NFPA/OSHA/FDNY guidelines and maintain proficiency.

Responsibilities

• Monitor and control fire/life-safety systems for GCT Campus and FCC.
• Dispatch and coordinate emergency response with MTAPD, FDNY, and rail ops.
• Initiate protective action messaging to occupants as required.
• Attend ongoing training to maintain required certifications.
• Support documentation and administrative tasks for the Fire Brigade and OSS goals.

Skills

Dispatching

Fire Alarm Monitoring

Emergency Management

Multi-tasking

MS Office

Communications

Education

Associate’s degree in Public Safety/Fire Science/Emergency Management

Bachelor’s degree in Public Safety or related field (preferred)

Tools

Computers

Two-way radios

Job description

Metropolitan Transportation Authority (MTA) in New York, NY is seeking a Fire Command Center Operator for Grand Central Terminal. The role monitors fire/life-safety systems, receives alarms, dispatches responders, and maintains documentation to support 24/7 operations.

You will work a 24/7 rotating schedule, coordinate with MTAPD, FDNY, and other agencies, and ensure accurate action tracking and communications under pressure.