24/7 Facilities Operations & Incident Coordinator

umd; College Park (MD); On-site; USD 48,000 - 58,000; Full time

Job summary

The University of Maryland, College Park, seeks a Program Management Specialist for the Facilities Management Customer Response Center to serve as the primary contact for campus customers and staff, coordinating routine and emergency service requests, dispatch, and life-safety monitoring.

The incumbent uses AssetWorks and building monitoring platforms to track incidents, support emergency response, and maintain continuity of operations, with potential day, evening, overnight, weekend, and

Qualifications

• Bachelor's degree required.
• Two years of administrative staff experience required.
• Year-for-year substitution of education with 30 college credits allowed.

Skills

Customer service

Dispatch

Call center

Operations center

Facilities operations

Education

Bachelor's degree

Tools

AssetWorks

Incident management systems

Job description

The University of Maryland, College Park, seeks a Program Management Specialist for the Facilities Management Customer Response Center to serve as the primary contact for campus customers and staff, coordinating routine and emergency service requests, dispatch, and life-safety monitoring.

The incumbent uses AssetWorks and building monitoring platforms to track incidents, support emergency response, and maintain continuity of operations, with potential day, evening, overnight, weekend, and