NOC Tier 2 Technician — 24/7 Enterprise Networking

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid parental leave

Life and disability insurance

Flexible spending accounts

Commuter benefits

tuition reimbursement

Job summary

Koniag IT Systems, Inc. is seeking a NOC Tier 2 Technician to support the KTS government customer in Washington, DC. This hybrid role requires four days onsite and offers advanced troubleshooting in a 7x24x365 NOC environment.

You will monitor enterprise networks, troubleshoot escalated incidents, and mentor Tier 1 staff while coordinating with engineers and vendors. Relevant certifications and a Public Trust clearance are preferred.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 3–5 years in network operations, NOC, or similar role.
• Certifications such as Network+ or CCNA preferred.
• Experience in 7x24x365 operations environment.

Responsibilities

• Monitor and manage enterprise network infrastructure, servers, and apps using monitoring tools.
• Handle escalated incidents and perform root cause analysis.
• Diagnose and resolve complex network connectivity, performance, and config issues.
• Execute configuration changes on routers, switches, firewalls, and load balancers.
• Mentor Tier 1 staff and participate in incident response and post-incident reviews.
• Develop runbooks, SOPs, and technical documentation.

Skills

TCP/IP networking

Network monitoring

Troubleshooting

Windows & Linux

ITIL/incident mgmt

SLA & incident mgmt

Mentor Tier 1

Security concepts

Education

Associate's degree in CS/IT/Net Eng

3-5 years NOC/technical support

Industry certifications (Network+/CCNA)

Tools

SolarWinds

Nagios

PRTG

Splunk

Job description

Koniag IT Systems, Inc. is seeking a NOC Tier 2 Technician to support the KTS government customer in Washington, DC. This hybrid role requires four days onsite and offers advanced troubleshooting in a 7x24x365 NOC environment.

You will monitor enterprise networks, troubleshoot escalated incidents, and mentor Tier 1 staff while coordinating with engineers and vendors. Relevant certifications and a Public Trust clearance are preferred.