24/7 EMS Dispatcher - Life-Saving Emergency Communications

911 Emergency Communications; Butte des Morts (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

911 Emergency Communications in Wisconsin seeks Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and coordinate EMS resources.

Depending on training and certification, dispatchers may provide approved instructions before responders arrive, following the employer’s medical dispatch protocols. The role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Wisconsin seeks Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and coordinate EMS resources.

Depending on training and certification, dispatchers may provide approved instructions before responders arrive, following the employer’s medical dispatch protocols. The role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime.