24/7 EMS Dispatcher — Life-Saving Call Center Role

911 Emergency Communications; Hemlock (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

911 Emergency Communications in Hemlock, IN seeks Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and support coordination of emergency medical resources. The role may involve providing approved instructions before responders arrive in line with the agency's protocols.

Candidates with EMS certifications and a high school diploma are encouraged to apply; CPR and additional coursework may be required.

Qualifications

• High school diploma or recognized equivalent required.
• EMD certification may be required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

EMD Certification

CPR Certification

Job description

911 Emergency Communications in Hemlock, IN seeks Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and support coordination of emergency medical resources. The role may involve providing approved instructions before responders arrive in line with the agency's protocols.

Candidates with EMS certifications and a high school diploma are encouraged to apply; CPR and additional coursework may be required.