24/7 EMS Dispatcher — Certification Support

911 Emergency Communications; Bluff City (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Bluff City, TN seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate EMS response. Candidates should be prepared to follow approved protocols and participate in ongoing training while supporting responders on scene.

The role involves extended console work, data entry, and adherence to medical dispatch procedures, with potential for shift work and overtime as required by the agency.

Qualifications

• High school diploma or GED required or equivalent.
• CPR certification may be required; EMT or paramedic credentials not universal.
• Background screening and medical dispatch certifications may be required by the employer.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition to triage.
• Determine response priority through the approved medical dispatch system.
• Dispatch or coordinate ambulance resources when within assignment.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Data entry

Communication

Call handling

Education

High school diploma or GED

Job description

911 Emergency Communications in Bluff City, TN seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate EMS response. Candidates should be prepared to follow approved protocols and participate in ongoing training while supporting responders on scene.

The role involves extended console work, data entry, and adherence to medical dispatch procedures, with potential for shift work and overtime as required by the agency.