24/7 Emergency Medical Dispatcher — Life-Saving Coordination

County Emergency Communications; Scott Township (Allegheny County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and coordinate emergency medical resources using an agency-approved system.

Depending on training, CPR certification, and assignment, dispatchers may provide approved instructions before responders arrive. Overnight shifts, weekends, holidays, and required overtime may be part of the schedule.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and coordinate emergency medical resources using an agency-approved system.

Depending on training, CPR certification, and assignment, dispatchers may provide approved instructions before responders arrive. Overnight shifts, weekends, holidays, and required overtime may be part of the schedule.