Emergency Medical Dispatcher — 24/7 Critical Calls

County Emergency Communications; Las Cruces (NM); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Dona Ana, NM seeks Emergency Medical Dispatchers to manage urgent medical calls, verify locations and details, and guide responders using approved protocols. The role involves continuous work environments, shifts that may include overnights, weekends, and holidays, and strict adherence to medical dispatch protocols.

Candidates typically need a high school diploma or equivalent, CPR certification, and may pursue EMS Dispatcher certification.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials (not universal)

Job description

County Emergency Communications in Dona Ana, NM seeks Emergency Medical Dispatchers to manage urgent medical calls, verify locations and details, and guide responders using approved protocols. The role involves continuous work environments, shifts that may include overnights, weekends, and holidays, and strict adherence to medical dispatch protocols.

Candidates typically need a high school diploma or equivalent, CPR certification, and may pursue EMS Dispatcher certification.