24/7 Emergency Medical Dispatcher

Emergency Telecommunicator Services; Grandview Township (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Medical Dispatcher opportunities in Grandview, IA, provide critical communication support for urgent medical responses. Dispatchers gather patient and incident information, establish priorities, and coordinate EMS resources in accordance with the agency’s protocols.

Responsibilities include receiving calls, confirming location, asking key questions, and relaying information to responders. Overnight shifts and overtime may be required depending on scheduling and staffing needs.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

Emergency Medical Dispatcher opportunities in Grandview, IA, provide critical communication support for urgent medical responses. Dispatchers gather patient and incident information, establish priorities, and coordinate EMS resources in accordance with the agency’s protocols.

Responsibilities include receiving calls, confirming location, asking key questions, and relaying information to responders. Overnight shifts and overtime may be required depending on scheduling and staffing needs.