Emergency Medical Dispatcher - 24/7 Critical Response

911 Emergency Communications; Mapleton (IA); On-site; USD 42,000 - 70,000; Full time

Job summary

911 Emergency Communications in Mapleton, IA is seeking Emergency Medical Dispatchers to gather patient and incident details, determine response priorities, and coordinate EMS resources. The role supports responders and may include protocol-based instructions under oversight.

Qualifications emphasize a high school diploma and possible EMT/paramedic certification, with CPR and training often required. Some vacancies may sponsor training and require background checks and certification upkeep.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Mapleton, IA is seeking Emergency Medical Dispatchers to gather patient and incident details, determine response priorities, and coordinate EMS resources. The role supports responders and may include protocol-based instructions under oversight.

Qualifications emphasize a high school diploma and possible EMT/paramedic certification, with CPR and training often required. Some vacancies may sponsor training and require background checks and certification upkeep.