24/7 Public Safety Dispatcher – Emergency Communications

City of Madison, Alabama; Huntsville (AL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

0 Cost Individual Medical

RSA Retirement Benefits

Job summary

The City of Madison, Alabama seeks a Public Safety Dispatcher to coordinate emergency and non‑emergency calls in the 911 Center, guiding responders with CAD, radio, and alerting systems. This position demands calm, precise actions under pressure and strict adherence to procedures.

You will operate multiple data terminals, support field units, and maintain documentation for legal and operational use while working rotating shifts, holidays, and irregular hours.

Qualifications

• High School graduate or GED.
• Experience working in fast paced, information and tasks heavy environment a plus.
• Experience in customer service, conflict mediation, and account management a plus.
• Experience operating multiple windows-based computer systems desired.
• Experience in public safety, telecommunications, or related fields is highly desired.

Responsibilities

• Maintains focus on caller and first responder safety at all times.
• Receives, processes, and prioritizes incoming requests for Law Enforcement, Fire/Rescue, Animal Control, and Code Enforcement.
• Evaluates and triages calls rapidly to determine priority, jurisdiction, and appropriate resources.
• Maintains control of high-stress calls, providing clear instructions to callers, including irate, mentally ill, suicidal individuals, or victims of serious crimes or life‑threatening injuries.
• Delivers professional customer service with life‑saving guidance based on call nature and scene conditions.
• Utilizes and monitors a multi‑channel P25 radio system to dispatch Police Officers, Firefighters, Paramedics, and other city services for emergency and non‑emergency situations.
• Monitors responder safety via periodic radio checks and location verifications.
• Operates complex computer‑aided dispatch (CAD) systems to track unit times, events, and locations.
• Operates advanced fire station alerting systems (MACH Alert) to notify personnel of incoming calls.
• Operates virtual telephone systems, TTY systems for the deaf, 3SI Tracker, Prepared911, RapidSOS, Flex, and NCIC.
• Uses mobile data terminals (MDT) and automatic vehicle locators (AVL) to relay call information and maintain communications with field units.
• Maintains familiarity with major city and county landmarks, roads, streets, buildings, and infrastructure to accurately guide responders.
• Notifies public utilities, critical infrastructure teams, and Norfolk Southern of damage, danger, or disruptions.
• Maintains contact with Huntsville Airport Authority and Intermodal Terminal for aircraft/rail emergencies.
• Communicates with law enforcement, Fire/Rescue, medical, and other agencies to facilitate mutual aid and joint incidents.
• Notifies auxiliary or callout personnel, including chain of command, investigators, chaplains, canine units, drone units, traffic safety units, SWAT, and negotiators.
• Addresses minor citizen issues and requests that do not require field response.
• Accurately documents all call details in internal and external databases, ensuring records are court‑ready and legally compliant.
• Provides critical documentation for subpoenas and legal discovery when required.

Skills

Calm under pressure

Customer service

Multitasking

Communication

Education

High School Graduate or GED

Job description

The City of Madison, Alabama seeks a Public Safety Dispatcher to coordinate emergency and non‑emergency calls in the 911 Center, guiding responders with CAD, radio, and alerting systems. This position demands calm, precise actions under pressure and strict adherence to procedures.

You will operate multiple data terminals, support field units, and maintain documentation for legal and operational use while working rotating shifts, holidays, and irregular hours.